Is a chatbot necessary for customer success?
Does a chatbot improve customer success? This is an important question in AI age because many companies cannot be ignorant of new technologies’ effects. Of course, new technologies are not […]
Remote working upgrades video conference products
Logitech announced the latest products for video conference According to its press release, Logitech announced that its new products can make our experience in video conference better. Logitech is raising […]
New contents are necessary for VR products
Oculus find a Japanese partner to produce a new service According to Oculus blog, the company offers the visual novel by collaborating with TOKYO CHRONOS. Available on both the Oculus […]
The war of Podcast becomes intensified in 2021
Amazon accelerates its Podcast service In December 2020, Amazon announced that the technology giant acquired the Podcast company, Wondery. We’re pleased to announce that Wondery has signed an agreement to […]
Podcast is the next important advertisement sphere
Spotify was acquiring a podcast startup, Megaphone by $235 million Several media including The Verge reported that Spotify was acquiring Megaphone. Spotify’s making another big podcasting acquisition. This time, it’s […]
Does a chatbot transform customer service and experience?
Communication between companies and their customers becomes more important Even before the pandemic in 2020, ecommerce becomes more and more popular, and lots of people enjoy it in several categories […]
Voice Assistant become more popular now
Mercedes-Benz tries to improve customer experience through a new voice navigation system According to its press release, Mercedes-Benz announced that the company built the app what3words into its navigation system. […]
Connectivity is critical in home appliance companies
Virtual assistance is essential for home appliances. Nowadays, virtual assistant becomes more popular. As a result, a lot of electronic products are installing it. At the same time, prefix “SMART” […]